H E L P   C E N T R E
Let's do this
 

What is your first name? *

 

What is your last name? *

 

Which of these options describes you best? *







 

Have you already placed an order? *


 

What is your order's ID number?
You will find the ID number in the confirmation email that we sent to your inbox when you placed the order.

It will look like this: GIK-WW000123 *

 

Did you receive your order? *


 

What can we do for you?
Please, select the choice that best expresses your needs. *


 
Please, answer the following questions:

 

Tell us about your order:
Is it a gift? An event? An special occasion? *

 

How many items will you need? *

There is a minimum order of 24 bottles for customization. Also, please keep in mind that they come in cases of 12 bottles, so please choose a number that is a multiple of 12: 24, 36, 48, 60...
 

Will you like to customize your order? *

Please note that customisation options are limited and come with an additional charge.
     
 

Summary:

You are {{answer_37355322}} {{answer_37355323}}, you want to place a special order of {{answer_37355350}} bottles and you {{answer_37355351}} need customization.

Is that right?

 

Oops! Could you please describe the problem? *

 

Could you please send us a screen capture?
It would be really helpful to see the issue live. *

How to take a screenshot:
http://www.take-a-screenshot.org/en/
 

What can we do for you?
Please, select the choice that best describes your situation *

I need...

 

What can we do for you?
Please, select the choice that best describes your situation *

I need...

 
Please answer the following questions:

 

What was the destination of the order?

If you could please tell us the city, that would be great. We just want to make sure that we don't confuse your order with someone else's. *

 

Please provide additional information: *

· If you want a refund, we would need to know the reason for the refund.
· If you want to change the delivery details, state the new address/date.
· If you want an invoice, please note that the confirmation email we sent you works as a valid receipt. However, if you still want us to send you an invoice, we will be happy to do so.
 

Summary:

You are {{answer_37355322}} {{answer_37355323}}and you want{{answer_37355337}}{{answer_37355338}} for your order{{answer_37355325}} destined to {{answer_37355326}}.

The complementary information you provide to us is:
"{{answer_37355346}}"

Does that look right?

 
Please answer the following questions

 

Rate your satisfaction:
How likely is it that you would recommend us to a friend or colleague? *






 

Your message: *

Please, don't be afraid to be honest. Your feedback really helps us improve the service we provide to our customers.
 

Summary:

You are {{answer_37355322}} {{answer_37355323}} and you rated us with a {{answer_37355375}}/5.

The message you want to deliver is:
"{{answer_37355347}}"

Is that correct?

 

We are really sorry...
Could you please describe what was wrong with the order? *


 
{{answer_37355339}}

Please, answer the following questions so that we can take care of it as soon as possible.
 

What was the destination of the order?

If you could please tell us the city, that would be great. We just want to make sure that we don't confuse your order with someone else's. *

 

What happened?
We would be very grateful if you could explain in detail what was wrong with the problem. *

 

Summary:

You are {{answer_37355322}} {{answer_37355323}} and there was something wrong with your order {{answer_37355327}} destined to {{answer_37355328}}.

The problem is that:
"{{answer_37355348}}"

Is that right?

 
Great!We love collaborations

 

What type of proposal do you have for us? *


 

Would you mind explaining the terms of the collaboration?
Please help us to understand the point *

 

Summary:

You are {{answer_37355322}} {{answer_37355323}} and you have a proposal for us regarding {{answer_37355340}}.

About the proposal, you explained that:
"{{answer_37355349}}"

Is that right?

 

Further information:

Here you have the Learn More section of our web, where you will find further information about the concept and the product.
☞ https://gik.blue/en/learn-more/

And here you have our FAQ section:
http://bit.ly/2rCNpIU


 

Delivery times:

The delivery time can be up to 72 hours, but depending of the destination it can take 5 working days.

Keep in mind that all orders placed from 5pm on, will not be processed until the next working day.

 

Issue with the credit card:

Our payment gateway works properly, so the error must be caused by you bank blocking the payment. It usually happens when it's the first time you buy on a website or when you have made several purchases in one day.

Sorry {{answer_37355322}}, we can only ask you to contact your bank and ask them to unblock the payment.

Good luck!

 

Buy in a shop:

Currently, you can only buy Gïk through this website:
https://gik.blue/en/store/

We are working to reach new places and we will inform you about our progress in our social networks:
· Facebook: https://www.facebook.com/BlueWineGik
· Instagram: https://www.instagram.com/giklive/

If you do not want to buy online for security reasons, we inform you that the whole process is totally safe.

 

Payment methods:

We only accept payments through:
     ➊ Credit or debit card
     ➋ Wire transfer (bank transfer)

Payment options such as Paypal or cash back are not available. Sorry for the inconvenience.

https://gik.blue/en/store/

 

Shipping costs:

The shipment is free to all Spain. However, a rate could be charged for international deliveries. We are only human!

 

At the moment we only do shipments from 3, 6 and 9 bottles.

We are sorry to inform you that for internal logistics reasons, quantities cannot be modified.

Sorry for the inconvenience.

 

When will it be back in stock?
The production process of Gïk is not simple nor fast. We can not give you a date, but we are working to produce more bottles as soon as possible.

How will I know when its back in stock?
We will inform you in our social networks:
· Facebook: https://www.facebook.com/BlueWineGik
· Instagram: https://www.instagram.com/giklive/

Why is there no stock left?
Due to unexpected international demand, Gïk stocks have been depleted at a much higher rate than we had anticipated. We apologise for the inconvenience.

 

Wow, awesome!
What type? *


 

Aritz Lopez, Head of Communication at Gik Live, would love to meet you. Could you reach out to him?
newsroom@gik.blue | +34 695783760.

Here you will find the Press Release for the project:
☞ http://bit.ly/2g97vlu

And this is a legit source for pictures and branded content:
☞ http://bit.ly/2fcGFMr

 

Great!
What kind of business? *


 

We invite you to register on our ordering platform for professionals, where you can buy at special prices and enjoy other advantages.
https://gik.blue/business-zone/

 

Gïk epitomizes revolution and creation. We believe that all creators deserve the opportunity to create with freedom and without following rules, guided by beauty and originality.

We live by these values and we hire accordingly. We would love to see your CV; please attach it on the next screen and we will contact you

 

Attach your portfolio, CV, personal manifesto... *

 

In order to put you in touch with the right person inside the company, we would need you to fill in the form with some information.

https://gik.blue/vip-and-partners/

Thank you for taking the time, we promise it’s worth it.

 

To track your order, enter your order ID number in this link:
☞ http://www.seur.com/seguimiento-online.do
As for the order ID number: it will look something like GIK-WW000123 and you will find in the confirmation email that we send you when you completed your order. __________________________

Please wait 24 hours before trying, as you can not track the order before it is prepared and it leaves our store.

If you paid by bank transfer, please send the slip or receipt of payment ↓

 

Did you make the payment through a wire transfer?

Attach the slip or receipt of the payment
 

Where do you want to buy from?
Choose the icon that describes your location
*



 
Please, enter the following information.

 
Phone number:

 
Company type *


 
Country: *

 
City:

 
Company name: *

 
Website

 

Summary:


You are {{answer_37355322}}{{answer_37355323}}

The type of business you have is {{answer_61119134}}, which is located at {{answer_61118940}}, {{answer_61118939}}. And the name is: {{answer_61118941}}.

To get in touch with you
Email:{{answer_37355331}}
Phone: {{answer_61118938}}

More information: {{answer_61118942}}

Is that right?

 

Choose your country from the list: *


 

Great! We can offer you a more personalized service, since your location has its own website.

Please head to the corresponding website:

· BE (Belgique, België): https://vinbleu.be/
· FR (France): https://giklive.fr/
· UK (United Kingdom): https://giklive.uk/
· NL (Nederlanden): https://blauwe-wijn.nl/
· ES (España): https://giklive.es/
· PT (Portugal): https://vinhoazul.pt/
· DE (Deutschland): https://giklive.de/

 

You can make a shipment for this country in our general website: ☞ https://gik.blue/store/

We hope to open soon your own online store in your location. We will inform you in our social networks::
· Facebook: https://www.facebook.com/BlueWineGik/
· Instagram: https://www.instagram.com/giklive/

 

No shipping method available:

Thank you very much for your message and your interest in Gïk Live!. We are truly honored to see the blue revolution come so far.

At the moment, we can not send Gik to your location, but we are working hard to launch it in every country as soon as possible.

We'll keep you updated through our official social media pages:
· Facebook: https://www.facebook.com/BlueWineGik/
· Instagram: https://www.instagram.com/giklive/

 
Please, enter the following information.

 
Phone number

 
Country:

 
City:

 
Company name:

 
Website

 

Summary:


You are {{answer_37355322}}{{answer_37355323}}

The type of business you own is {{answer_37355342}}, which is located at {{answer_61118494}}, {{answer_61118475}}. And the name is: {{answer_61118495}}

To get in touch with you
Email:{{answer_37355331}}
Phone: {{answer_61118137}}

More information: {{answer_61118512}}

Is that right?

Thank you very much for contacting us, if you need anything else do not hesitate to re-fill the form.
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